Teladoc is a telehealth company that uses phone and video conferencing technology to provide remote medical care that is on demand. The service can be utilized through mobile phones, internet, video and phone.

Teladoc provides their customers with US board certified, state licensed physicians 24 hours a day. These physicians will help you out with any kind of non-emergency medical situation, like; allergies, bronchitis, pink eyes, and sinus problems. The company sells itself as a telehealth provider as its function is “remote house calls by primary care doctors”. However, United States Department of Health and Human Services states that the term telehealth covers a broader range including “non-clinical services, such as provider training, administrative meetings, and continuing medical education”

Teladoc is the oldest and largest company telehealth company in the United States. It was launched in 2002 in Dallas, by former NASA flight surgeon Dr. Byron Brooks. It was nationally launched in 2005 and in 2007 it attracted almost 1 million customers, most of them employers who wanted it as a health benefit for their employees. Teladoc now operates 24 hours a day, 365 days in 48 of the 50 states in America.

Teladoc calls itself “the most trusted telehealth provider in the world.” They back this claim by boasting more than 20 million members at this moment. Teladoc customers have had 92% of their medical problems solved in the first visit. Their customers have also had a 95% satisfaction rate. These statistics are from the website.

When you visit a digital platform for Teladoc services, there is only a 10 minute median time wait for getting to a doctor. This is a great facility for those people who are short on time and cannot afford to spend much time.

Teladoc offers services from over 31,000 licensed health care professionals, who have an average 20 years’ worth of experience. These doctors include, physicians, therapists and dermatologists. However, general members cannot avail special services from therapists and dermatologists.


The services provided by Teladoc include:

General Health Services, these are the normal medical conditions that are not emergencies. Doctors are able to diagnose a variety of your conditions, examples include;

  • Abdominal Pain/Cramps
  • Abscess
  • Backache
  • Blood Pressure issues
  • Bronchitis
  • Bowel/Digestive issues
  • Cellulitis
  • Cold
  • Herpes
  • Joint Pain/Swelling
  • Laryngitis


They also provide Specialist Services, which will not be available to all members:

Therapy                                                                                    Dermatology

Sexual Health                                                                            Tobacco Cessation


The process of using the Teladoc service is as follows:

  1. Whenever you are feeling un-well you can contact the doctor for medical advice, 24 hours a day, 365 days a week. You can talk to the talk through video conference or if you don’t want to you can use the phone. You can schedule a time with the doctor or use the “as soon as possible” option.
  2. The doctor will review your medical records
  3. Talk to the doctor as much as you want. There is no time limit for the consultation. Teladoc maintains that is the front-runner in providing convenient telehealth that is user friendly.
  4. If you need it a prescription will be sent to the pharmacy of your choice so that you can get your medication without any hassle and in a timely fashion.